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Terms And Conditions

Last updated: 24 September 2026

These Terms and Conditions govern your use of the GrantPro website, the customer app, and related services in Kenya. By creating an account, browsing stores, or placing an order, you agree to these terms. If you do not agree, do not use the services.

1. The service

GrantPro is a technology platform that connects customers with independent stores and independent riders. We provide the app, the order flow, and the tools that pass an order from checkout to delivery.

Unless we say otherwise on a specific item, GrantPro is not the seller of the goods and is not the employer of the rider. The store is responsible for the goods it lists and prepares. The rider is responsible for carrying out the delivery assigned to them.

2. Accounts

  • You must be at least 18 years old and able to enter a contract under Kenyan law.
  • Give a real name, a mobile number you control, and accurate delivery details.
  • Keep your login details private. You are responsible for orders placed from your account unless you have told us it was used without your permission.
  • We may refuse, suspend, or close an account that is inaccurate, inactive, or used in breach of these terms.

3. Orders

  • A product listing is an invitation from the store. A contract for the goods is formed when the store accepts the order, not when you tap to pay or submit.
  • Prices, availability, preparation time, and delivery fees are shown before you confirm. They can change before acceptance if an item is out of stock or the store updates its menu.
  • The store may reject or partially fulfil an order. If that happens, you pay only for what is accepted, and any amount already taken for a rejected item is refunded by the same method where that is possible.
  • You are responsible for being available at the delivery address and for any note you add (for example a building or gate).

4. Payments and fees

  • You pay the item total, delivery fee, and any other charge shown at checkout, using a method the app offers (including cash on delivery where it is enabled).
  • Payment providers process electronic payments under their own rules. A failed or reversed payment can cancel the order.
  • Promotions and free-delivery offers apply only as described in the app at the time you order, and may be withdrawn if misused.

5. Cancellation, issues, and refunds

  • You may cancel while the store has not yet accepted the order. After acceptance, cancellation depends on whether preparation or dispatch has started. The app will show the status.
  • If an order is late, incomplete, or not as described, contact us through the app or at info@grantpro.asoolsoft.com with the order number. We will review it with the store or rider.
  • Approved refunds are returned to the original payment method, or as account credit if that method cannot receive a refund. Cash-on-delivery issues are resolved case by case.
  • Perishable goods that were correctly delivered and match the order are not refundable only because you changed your mind.

6. Stores and riders

If you apply to join as a store or a rider, these customer terms still apply to your use of the public site and forms. Approval is not automatic. We may ask for further details and may decline an application. A separate partner arrangement may apply after approval and will control fees, payouts, and service standards for that role.

7. Acceptable use

You agree not to:

  • break Kenyan law, or order goods you are not legally allowed to buy;
  • misuse another person’s account, phone number, or payment method;
  • harass a store, rider, or support agent, or place false or abusive orders;
  • interfere with the app, scrape it, or attempt to access accounts or systems without permission;
  • post reviews or messages that are fraudulent, hateful, or unrelated to a real order.

8. Location and tracking

Delivery needs a usable address. Live tracking, when enabled for an order, shows progress to you and the operational details the rider needs. Tracking stops when the order is completed or cancelled. See the Privacy Policy for how location data is handled.

9. Intellectual property

The GrantPro name, logo, app, and website content belong to us or our licensors. You receive a personal, non-transferable right to use the customer app and website for ordering. You may not copy the service, the brand, or the software except as allowed by law.

Store names, menus, and product images remain the store’s. You keep ownership of messages you send us, and you allow us to use them to operate and improve support.

10. Availability

We work to keep the app and website available, but we do not guarantee uninterrupted access. Stores control their own opening hours and stock. Weather, traffic, network faults, and maintenance can delay an order or take a feature offline. We may change or retire a feature with notice in the app when the change is material.

11. Liability

  • The store is responsible for the quality, safety, and description of its goods. The rider is responsible for reasonable care while the order is in transit.
  • To the extent Kenyan law allows, GrantPro is not liable for indirect or consequential loss, lost profits, or loss that was not reasonably foreseeable.
  • Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for any duty that Kenyan law does not allow us to exclude. Consumer rights under the Consumer Protection Act and other mandatory law still apply.

12. Suspension

We may suspend ordering or close an account if we reasonably believe these terms were broken, a payment is fraudulent, or continued use would harm other users, a store, or a rider. Where we can do so safely, we will tell you the reason and how to respond.

13. Changes to these terms

We may update these terms. The date at the top will change. Continued use after the update means you accept the new terms. If you do not accept them, stop using the service and ask us to close your account.

14. Law and disputes

These terms are governed by the laws of Kenya. Please contact us first so we can try to resolve a dispute. If it is not resolved, the courts of Kenya have jurisdiction, without limiting any right you have to refer a data-protection complaint to the Office of the Data Protection Commissioner.

15. Contact

GrantPro
Nairobi, Kenya
Email: info@grantpro.asoolsoft.com
Website: https://grantpro.asoolsoft.com/
Privacy Policy: Privacy Policy